Tips to The Best Virtual Receptionist Criteria – For the first time customers connected with company are from receptionist. So, they should good looking with the beautiful face and tall, in addition they should have many knowledge, can speak kindly and good attitude. That is for criteria receptionist in front of desk. Not only face to face, but also customers can be connected by phone.
Nowadays, there are some businesses that serve virtual receptionist. From that business, they make high criteria for the employee to upgrade their service. The criteria for best virtual receptionist are:
1. Receptionists are not allowed to let the customer without assurance. Customers will feel bored because they wait to long for unsure answer. Official should have knowledge of the company well and can apply kindly to answer the customers’ questions, then they will feel comfort with anything that they get, for example the clear answer, good serve of request, etc.
2. Receptionists are not allowed to eat something, even though they just answer the call. The caller will hear from phone when official chew something. It makes caller uncomfortable when they speak with official, they feel disrespected and pipsqueak. And the image of the company will be decrease.
Assessment for The Best Virtual Receptionist
Businessman in customer care service, they should be detail in assessment to get the best virtual receptionist. The employee should be educated and trained. Something that can be assessment for virtual receptionist are:
As receptionist they should be persistence, because they always do something same in the morning until evening every day, so that is why they can be getting bored in doing their job. Insensibly, when they meet and serve the guest they make some annoying or unfriendly face that make the client feel upset.
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2. Kind and friendly
Official as receptionist should be kind and friendly, for example: kind in face, they always smile to the client to make some upset client will be moved in the good mood. Friendly means they should be feel close with the client, to make them comfort and tell what they need clearly and happy.
3. Know every people and position at the company
Many people think that feel close with someone who is not close with is very annoying. But in this criteria for the best virtual receptionist are very important; because this is valuable for the some functionary at the company what are they known as. So, the receptionist can introduce who they are and how they are.
Those are the criteria for best virtual receptionist that can be referenced for recruitment of employee.